Return Policy – skincaresscience.com
🔄 30-Day Satisfaction Guarantee
✓ Full refunds on unopened products
✓ Store credit for gently used items (min. 50% remaining)
✓ Free return shipping (US only) with prepaid label
◼ How to Return
- Log in to your account
- Select “Request Return” under order details
- Choose refund or exchange
- Print medical-grade return label
✓ Accepted Conditions
• Unopened: Original seal intact
• Lightly used: Safety seal unbroken (for testers)
• Full packaging: Box, inserts, and documentation
✗ Non-Returnable Items
• Opened vitamin C/retinol products
• Free gifts/promotional items
• Final sale items (marked at checkout)
⏳ Refund Processing
• 5 business days after we receive return
• Original payment method (7-10 days for bank processing)
• Deductions:
- International return shipping
- Missing components ($15 restocking fee)
🧴 Product Safety
For hygiene reasons:
• All returns undergo inspection
• Used items are professionally discarded
• No resale of returned skincare
🌍 International Returns
• Customer pays return shipping
• Must include customs paperwork
• Refund excludes duties/taxes
FAQ
❯ Can I return expired products?
Yes – full refund if expired upon delivery
❯ What if my product arrived damaged?
Submit photos within 48 hours for immediate replacement
❯ Where’s my refund?
Track status in your account under “Return History”