FAQ & Help Center – skincaresscience.com
🛒 Orders & Payments
How do I track my order?
Tracking info is emailed upon shipment. Check “My Account” → “Order History” for updates.
What payment methods do you accept?
• Credit/Debit Cards
• PayPal
• Apple Pay/Google Pay
Can I modify my order?
Contact us immediately via your account. Changes are only possible before shipment.
🚚 Shipping & Delivery
Delivery times:
• US: 2-5 business days
• International: 5-10 business days
• Processing: 1-2 business days
Shipping costs:
• Free on orders $50+ (US)
• Flat rates for international
🔁 Returns & Exchanges
30-day return policy:
✓ Unused/unopened products
✓ Original packaging
✗ Final sale items excluded
How to return:
- Log in to your account
- Generate return label
- Ship via approved carriers
🧴 Product Questions
Are products tested on animals?
100% cruelty-free. PETA-certified.
How to choose my skincare routine?
Use our Skin Quiz for personalized recommendations.
Where are products made?
Formulated in France, manufactured in FDA-approved facilities.
🔒 Account Management
Forgot password?
Click “Reset Password” on login page.
Delete account?
Request via “Privacy Settings” in your account.